Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how WMAX Academy Private Limited ("WMAX", "we", "our", or "us"), a company incorporated under the Companies Act 2013 with CIN U85491TN2025PTC176457 and registered office in Tamil Nadu, India, collects, processes, stores, and discloses personal information when you visit our website at wmax.co.in or use the WMAX platform and associated services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you must discontinue use of the Services. This Policy is published in accordance with Rule 3(1) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

02 Information We Collect

We collect personal information that you provide directly, information generated through your use of the Services, and information from third-party sources, including the following categories:

Information You Provide

• Identity information: full name, date of birth, gender, PAN, Aadhaar (where required for KYC)
• Contact information: email address, mobile number, residential address
• Account information: username, password (hashed), profile preferences
• Financial information: bank account details, broker account references, capital base, risk tolerance
• Communications: messages exchanged with our support and research desks

Information Collected Automatically

• Device data: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, features used, time spent, click patterns, session duration
• Trading interaction data: signals received, actions taken, configuration preferences
• Cookies and similar technologies (see Section 8 below)

Information from Third Parties

• KYC verification providers
• Broker APIs (only data you explicitly authorise us to access)
• Payment gateways and bank verification services

03 How We Use Information

We process personal information for the following purposes, each grounded in a lawful basis under applicable Indian law:

• Service delivery: creating and managing your account, delivering signals, providing customer support, and operating the platform.
• Compliance: meeting KYC, AML, taxation, and other statutory requirements applicable to our business.
• Communications: sending operational notices, signal alerts, performance reports, and (with your consent) marketing communications.
• Research and improvement: analysing usage patterns in aggregated and anonymised form to improve our models and user experience.
• Security: detecting fraud, unauthorised access, and protecting our infrastructure and your account.
• Legal: responding to lawful requests from courts, regulators, and government authorities.

04 Sharing & Disclosure

WMAX does not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

• Service providers: trusted third parties that assist us with hosting, KYC, payments, analytics, and communications, under contractual confidentiality and data-protection obligations.
• Broker integrations: data you explicitly authorise us to exchange with your broker for order routing.
• Regulators and law enforcement: when required by law, court order, or regulatory request.
• Corporate transactions: in connection with a merger, acquisition, or sale of assets, where successor entities will be bound by this Policy.

05 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. KYC and transactional records are typically retained for a minimum of eight years following the closure of an account, in accordance with Indian regulatory requirements. Marketing data is retained until you withdraw consent.

06 Data Security

WMAX implements reasonable technical and organisational security measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS 1.2 or higher) and at rest where appropriate
• Role-based access controls and least-privilege principles
• Regular security audits and vulnerability assessments
• Secure password hashing and multi-factor authentication for sensitive operations

No method of electronic transmission or storage is completely secure, however, and WMAX cannot guarantee absolute security.

07 Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act 2023, you have the following rights with respect to your personal information:

• Right to access the personal information we hold about you
• Right to correction of inaccurate or incomplete information
• Right to erasure of personal information no longer required for the stated purpose
• Right to withdraw consent for processing where consent is the basis
• Right to grievance redressal through the channels listed in Section 11
• Right to nominate another individual to exercise these rights on your behalf

To exercise any of these rights, please contact our Grievance Officer at the address in Section 11.

08 Cookies

We use cookies and similar technologies to operate the website, remember preferences, analyse usage, and deliver relevant content. You can manage cookie preferences through your browser settings. Disabling cookies may impact certain functionality.

09 Children's Privacy

The Services are not directed at, nor intended for use by, individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly.

10 Updates to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. Material changes will be notified through the Services or via email. The "Last updated" date at the top of this Policy reflects the most recent revision.

11 Contact Us

For any questions, requests, or complaints regarding this Policy or our handling of your personal information, please contact our designated Grievance Officer:

WMAX Academy Private Limited
Grievance Officer
Email: support@wmax.co.in
Phone: +91 72074 46050
Registered Office: Tamil Nadu, India
CIN: U85491TN2025PTC176457

We aim to acknowledge and respond to all privacy queries within fifteen (15) working days of receipt.